Frequently Asked Questions

Call (865) 832-1789 or fill out the quote form on our site. For a home, tell us your city or ZIP, home size, the type of cleaning and how often you would like it. Residential cleaning has published starting prices by home size, and some services are finalized after a walkthrough. Commercial quotes always begin with a walkthrough of your space.

Yes. Customers on a weekly or biweekly schedule receive a discount on every visit, and the weekly discount is the larger of the two. Monthly cleans are at standard pricing. You can see the current rates for each home size on our pricing page.

Move-in and move-out cleaning has a starting price, shown on our pricing page. Empty homes vary widely in condition, so we confirm the final price after a brief walkthrough, before any work begins. That way the price matches the home in front of us.

Homes with five or more bedrooms receive a custom quote after a walkthrough, so the price reflects the real size and layout. Homes with one to four bedrooms have published starting prices for both recurring and deep cleaning, which you can find on our pricing page.

Every scheduled clean is backed by the MCG Promise. If something is missed during a scheduled clean, MCG returns within 24 hours and makes it right at no additional cost. Every time. Call us at (865) 832-1789 and tell us what needs attention.

A standard clean covers all the main living areas, kitchens, bathrooms and bedrooms. That includes vacuuming, mopping, dusting, surface sanitation and trash. It is designed as a recurring service that keeps your home consistently fresh, and customers on a weekly or biweekly schedule receive a discount on every visit.

A deep clean includes everything in a standard clean plus baseboards, light fixtures, hand-wiped surfaces, detailed kitchen and bathroom restoration, interior cabinet fronts and the corners that do not get attention week to week. We recommend it as a first-time service or a seasonal reset.

You can add inside the oven, inside the refrigerator, inside windows, laundry (wash, dry and fold) or dishes to any standard or deep clean. Each add-on is priced on its own, and the current rates are on our pricing page.

Yes, for both homes and businesses. Post-construction cleaning removes the fine dust, debris and residue that standard cleaning is not built for, and covers floors, windows, fixtures and surfaces. It is always quoted after a walkthrough, and for commercial projects we work on your contractor's timeline.

We clean professional offices, medical and dental practices, banks, retail and hospitality spaces, property management portfolios and mid-sized corporate facilities. We also handle post-construction cleanup and turnover cleaning for offices changing hands. Most commercial scopes are custom, so if you do not see your type of property, reach out.

It starts with a walkthrough of your space, where we review scope, frequency and any specific requirements. Then we send a written proposal with scope, schedule and pricing. Once you approve it, we set up your service calendar, assign the team and coordinate keys, codes and building requirements with your facilities contact.

Yes. Day porter service gives you uniformed, on-site coverage during business hours. Floor care covers hard surfaces, carpet treatment and periodic deep maintenance. Both can be part of a recurring janitorial program scheduled nightly, weekly or on a custom schedule.

Yes. We clean exam rooms, waiting areas, restrooms, reception and back-office spaces, using hospital-grade, EPA-registered disinfectants on high-touch surfaces. Our service is discreet and respects patient privacy and restricted areas, and we schedule around your patient hours, including early mornings or late evenings.

We serve four counties in East Tennessee: Knox County, including Knoxville, Farragut, Powell, Halls, Karns and Hardin Valley; Loudon County, including Loudon, Lenoir City, Greenback and Tellico Village; Blount County, including Maryville, Alcoa, Friendsville, Townsend, Walland and Louisville; and Anderson County, including Oak Ridge and Clinton.

Get in touch anyway. Call (865) 832-1789 or send the quote form with your city or ZIP, and we will let you know if we can help. We are based in Loudon and know the towns, roads and neighborhoods across the region well.

We are available 24 hours a day, 7 days a week. That includes evenings, overnights, early mornings, weekends and holidays. For businesses, we schedule around your operating hours, not ours, and for homes we find a time that fits your week.

Yes. MCG Clean Co is fully bilingual. We communicate clearly in English and Spanish with homeowners, facility managers, security teams and the contractors we coordinate with on site. You can call, fill out the form or ask questions in whichever language you prefer.